Very important information:
In light of the recent developments around COVID-19 Caribbean Sessions have amended the terms and conditions attached to the sale of packages. Please note that there is no change to the no-refund policy on all costumes and payments. All payment deadlines as published remain in place. In the eventuality that Notting Hill Carnival 2020 is postponed or cancelled all costume places and associated payments will be carried forward to the next instance of the Carnival.
Please read these Terms and Conditions carefully before registering your interest with Caribbean Sessions. By registering with Caribbean Sessions you agree to be bound by these Terms and Conditions. If you do not accept these Terms and Conditions then you may not participate in the carnival with Caribbean Sessions. In these terms “we”, “us”, “our” or “Caribbean Sessions” refers to Caribbean Sessions and “you” and “your” refers to you as a participant in the Caribbean Sessions carnival mas band. We may modify these terms, for any reason at any time, by posting a new version on our website; these changes do not affect rights and obligations that arose prior to such changes. Your continued use of our website or any of our goods or services following the posting of modified terms will be subject to the terms in effect at the time of your use. Please review these terms periodically for changes. If you object to any provision of these terms or any subsequent modifications to these terms or become dissatisfied with our website, goods or services in any way, your only recourse is to immediately terminate use of our website, goods or services.
FREQUENTLY ASKED QUESTIONS
Q. What if NHC is cancelled ?
A. In light of the recent developments around COVID-19 Caribbean Sessions have amended the terms and conditions attached to the sale of packages.
Please note that there is no change to the no-refund policy on all costumes and payments. All payment deadlines as published remain in place.
In the eventuality that Notting Hill Carnival 2020 is postponed or cancelled all costume places and associated payments will be carried forward to the next instance of the Carnival.
Q. Can I find out more information about the bra policy?
A. We supply all bras up to 38DD cup for Cage Bras and 38E for Standard Bras. We ask all masqueraders over an E cup for standard bras to provide a molded t-shirt bra in the colour of the section or a plain black or white t-shirt bra will also be okay.
Q. How much do I need to pay to reserve my costume?
A. Deposit for our ‘Prime & Premium’ costumes £100, ‘Ultra’ costumes £150, ‘Extreme’ £200, ‘Supreme’ £250.
Q. When do I have to pay the balance for my costume?
A. The final deadline to pay the balance is 1st June 2020.
Q. Can I pay my costume off in installments?
A. Yes. If you visit the Additional Payment section on our website, we have various denominations for you to choose from and pay. Be advised there is a processing fee.
Q. Do you charge fees to process payments?
A. Yes we do, there is a 3.5% processing fee on our costumes and Additional Payments.
Q. Can I change my size option?
A. No. Once you have sent your sizes in we can not change it, we advise masqueraders to get your measurements taken correctly preferably by a professional and in inches to avoid any problems that may occur by not giving correct sizes.
Q. What if I want to cancel my costume?
A. You are welcome to cancel your booking at any time, although your deposit/Payments are non-refundable absolutely no refunds or claims will be issued. if you wish to sell you package on to another person, we will need written consent via email from both parties.
Q. I bought a t-shirt package, but can no longer attend carnival. Can I get a refund?
A. No. You can sell your t-shirt package to a friend or family member (they must be the same size that you ordered). Please inform us via email of their name, number and email address so they can receive correspondence from us.
Q. Can I give someone else my costume if I decide not to play?
A. Yes. As long as the person can fit into the costume you have ordered. Just inform us via email with the person’s full name, telephone number before collection day.
Q. COSTUME COLLECTION
Please ensure that your package has been paid for in full before attending distribution. We are unable to receive payment at mas camp during distribution.
Costume packages must be collected by the person named in the order or by a confirmed designated representative. A confirmed designated representative may only collect on your behalf if your balance is paid in full.
Check that you have received you “Paid In Full Confirmation” collection letter by 15th August 2020. If you have not received it by this time then please contact us immediately. Do not attempt to collect your costume or package without this document.
Please attend your designated day for collection or any distribution day thereafter. Priority will be given to those collecting on their assigned days, Please try and collect on you assigned day to ease congestion and wait times.
Please have your original valid photo ID ready when get to the front of the queue. This will help to speed up the process. We are unable to issue your package without production of an original valid form of photo ID.
A confirmed designated representative can collect your costume on your behalf but will be required to present the following:
A signed letter from you stating the designated person may collect the costume on your behalf, this must be a paper document.
A copy of your costume confirmation, this can be a paper or digital document.
A copy of your photo ID this can be a paper or digital document.
Without the above documentation, we are unable to release any costumes.